Page Links

Expression of Interest - Details

Eoi Name:
Technical Assistance for Design and Preparation of Technical Specifications
Pack #:
eTP/Comp3/1/6
Post Date:
28th October, 2016
Submit Date:
18th November, 2016
Tender Cat:
Consultancy Services
Agency:
Nkawie Government Hospital
Industry:
General
Description:
Technical Assistance for Design and Preparation of Technical Specifications for the Establishment of Three Medical Call Centers.

The Government of the Republic of Ghana has received funding from the World Bank toward the cost of the eTransform Project, and intends to apply part of the proceeds for the recruitment of Project Implementation Unit (PIU) staff.

The overall Project Development Objective of the eTransform Project is to improve the efficiency and coverage of government service delivery using Information Communication Technologies (ICT). The principal outputs are: (a) Enabling environment for electronic government and business; (b) foundational systems for electronic identification to promote electronic service delivery and social inclusion; (c) scaling up of ICT applications and services to improve services in priority sectors in Ghana and (d) effective project management.

A critical subcomponent of the eHealth System will be the establishment of integrated medical call centers in strategic districts which currently do not have hospitals or have only 1 or 2 doctors with the sole aim of providing essential linkages with physicians and urban healthcare centers, and providing urgent and emergency healthcare advice to patients. The emphasis of the Medical Call Center is to reach out to the underserved people in remote and rural areas, including the northern parts of Ghana, women and the youth, and to the disadvantaged and the disabled.

The Medical Call Centers will serve as first point of contact/helpline for callers who will be attended to by specially trained health personnel to determine and advise them on the most appropriate level of care and request them to seek appropriately needed medical attention (e.g. immediate emergency, later visit, or self-care at home, first aid etc) where necessary. By extension the Medical Call Centers will provide essential medical helpline services to citizens who dial a publicly-advertised citizen access number for urgent medical assistance 24 hours a day, 7 days a week. The locations of all three (3) medical call centers will be located in selected deprived districts in Ghana in consultation with the Ministry of Health and incorporated into the tender documents.
The recruitment for consulting services (“the Services”) include:

The recruitment of an Expert to offer technical assistance to design and provide technical specifications for the establishment of three Medical Call Centers to serve selected deprived districts in Ghana to address the needs of the public seeking urgent healthcare from remote and least developed areas of Ghana.

The Medical Call Centers are envisaged to be a round the clock service platform with inbound call capability that will enable the beneficiaries to get information related to their desired health services from healthcare professionals and register their feedback. It will also have an outbound call capability to allow random calls to beneficiaries to collect data in a predefined format.

All the three Medical Call Centers will serve as first point of contact/helpline to citizens who dial a publicly-advertised citizen access number for urgent medical assistance 24 hours a day, 7 days a week and be attended to by specially trained health personnel to determine and advise them on the most appropriate level of care and request them to seek appropriately needed medical attention (e.g. immediate emergency, later visit, or self-care at home, first aid etc.) where necessary by providing them with information such as the nearest health center to visit based on the envisaged health issue.

The Technical Expert will undertake tasks including the following:
a) Prepare the service specifications of the call centers: the medical functions the call centers will provide or coordinate for MOH (such as pre-hospital emergency care, pre-hospital non-emergency care, Advance Life Support (ALS)/Basic Life Support (BLS) transport, etc.), the geographic area(s) the call centers will serve, estimated population the call centers will serve, expected call volume of the call centers, and coordination activities envisaged with medical centers, community centers, specialized health centers, and MOH

b) Prepare the institutional structure and capacity building required for full capacity operations of all three medical call centers to deliver the intended services efficiently and effectively, including the number of staff needed, qualifications of staff, types of training required, and the organizational structure and reporting for operations of the medical call centers within the MOH.

c) Prepare the overall design of the three medical call centres (including service delivery requirements, staffing, physical facilities, equipment, operations, etc.) that will be suitable to deliver the intended services in accordance with the policy of the health sector in Ghana and in line with the objectives and allocated budget of the eTransform project.

d) Prepare the infrastructural specifications required for the medical call centres to deliver the intended services in accordance with the policy of the health sector in Ghana and in line with the objectives of the eTransform project, including physical sites and related provisioning.

e) Prepare the operational policies, features and processes of the medical call centers that will facilitate the intended services efficiently and effectively.

f) Develop a comprehensive list of all of goods and services needed as a turnkey solution for the deployment and implementation of the medical call centers.

g) Estimate the cost as well as the timelines for the development of the medical call centers to be fully operational.

h) Prepare tender documents including detailed functional and technical specifications for the procurement of suppliers for the deployment, implementation and operations of the three medical call centers.

The Consultant will be selected based on experience and capacity in carrying out this type of work. The consultant undertaking this assignment should be able to demonstrate results of similar assignments.

The Consultant is expected to be an individual with an MBBS or a Master’s degree in Economics, Computer Science or a related field from a reputable university with the following experience and capacity;

i. Must have at least 5 years’ experience in healthcare management experience as an added advantage

ii. Must have solid understanding and practical experience in Medical Call Centers with a minimum of 10 years’ experience in the design, development, deployment and management of Medical Call Centers based on international standards.
iii. Knowledge and understanding of the Healthcare Systems in Africa and specifically in Ghana will be an added advantage.

iv. An experience in the design, deployment and management of medical call center in Africa will be an added advantage

The Ministry of Communications now invites eligible Individual Consultants to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.
Source of Funds:
-
Region:
National
District:
Not Applicable
Contact Person:
Project Coordinator, eTransform Project, Ministry of Communications Building Ministerial Enclave, Accra
Email :
noosae@yahoo.co.uk, issah.yahaya@gmail.com
Tel :
+233 302 685606
Fax :
Website: